Cookie Policy

1. Introduction

This Cookie Policy explains how Code Strategy Limited (Company No. 16243141), trading as CertCard, uses cookies and similar technologies when you visit our website or use the CertCard platform (“Service”).

By continuing to use our website and Service, you consent to the use of cookies as described in this policy. You can manage your cookie preferences at any time as explained below.

2. What are cookies?

Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work efficiently, remember your preferences, and provide information to site owners. Similar technologies include local storage, session storage, and tracking pixels.

3. Cookies we use

3.1 Strictly necessary cookies

These cookies are essential for the Service to function and cannot be switched off. They are usually set in response to actions you take, such as logging in, setting preferences, or completing forms.

• Session cookies – maintain your authenticated session while using the Service.
• Security cookies – help detect and prevent fraudulent activity and protect your account.
• Preference cookies – remember settings such as your chosen theme or language.

3.2 Performance and analytics cookies

These cookies help us understand how visitors use our website and Service, allowing us to identify areas for improvement. All data collected is aggregated and anonymous.

• Analytics cookies – track page views, session duration, and feature usage to help us improve the Service.
• Error tracking – capture information about errors and crashes to help us fix issues quickly.

3.3 Functional cookies

These cookies enable enhanced functionality and personalisation, such as remembering your display preferences or pre-filling forms.

4. Third-party cookies

Some cookies are placed by third-party services that appear on our pages. We use the following categories of third-party services:

• Analytics providers – to understand usage patterns and improve the Service.
• Payment processors – to securely process subscription payments.
• Customer support tools – to provide live support and help desk functionality.

We do not use third-party advertising or tracking cookies. We do not sell your data to advertisers.

5. Managing cookies

You can control and manage cookies in several ways:

5.1 Browser settings

Most browsers allow you to view, manage, and delete cookies through their settings. Note that disabling certain cookies may affect the functionality of the Service.

5.2 Opting out of analytics

You can opt out of analytics tracking by adjusting your cookie preferences when prompted or by contacting us at privacy@certcard.net.

6. Cookie retention

Cookie retention periods vary depending on their purpose:

• Session cookies – deleted when you close your browser.
• Persistent cookies – retained for a set period (typically between 30 days and 12 months) or until you delete them.

7. Changes to this policy

We may update this Cookie Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.

8. Contact us

If you have questions about our use of cookies, contact us at:

Code Strategy Limited (trading as CertCard)
Email: privacy@certcard.net
Registered in England & Wales, Company No. 16243141